STELLAService, the first and only company dedicated to publishing objective, in-depth ratings on the service quality of online businesses, today announced the results of a comprehensive study showing that Domino’s Pizza outperforms both Papa John’s and Pizza Hut in offering the highest quality customer experience when ordering pizza online. In the past year, STELLAService has rated the online customer service of more than 300 retailers. This week’s report is STELLAService’s first foray into the food delivery space. It comes at an especially appropriate time as football fans begin gathering and ordering pizza for the start of the NFL and college football seasons.
Through an exhaustive assessment measuring over 200 metrics, features and services of the online ordering experience for each of the big three pizza chains, STELLAService was able to zero in on the overall online capabilities and performance of each company. The results of the study provide much-needed transparency and guidance for pizza lovers looking for a no-hassle way to order pizza online. The full report was published today at stellaservice.com.