Scarfone’s Pizza Coconut Creek, FL

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Scarfone’s Pizza Coconut Creek, FL

Posted By: Pizza Expert
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and it didn't taste terrible. So after a long night of talking and raising money for a good cause, a group of 8 of us headed over to Scarfones at 9:05pm. I had the craving for a fresh pie after trying the slice in World of Beer.

When we walked into Scarfone's Pizza in their Coconut Creek location, we asked to be seated for 8. The hostess said they closed at 9:30pm and they wouldn't be able to accomodate us. Someone else I was with said "so, what does that have to do with anything, it is 9:05pm"

The hostess at Scarfone's Pizza in Coconut Creek went back to find the manager, or at least speak to him/her, or at least pretend like they were going to speak with someone. I sure hope it wasn't the ladder of the options, since I would hate to think that Scarfone's Pizza hires employees who would rather make sure they get home on time instead of making their establishment money. This is a common problem with absentee owners at a location, while they try to expand into an already saturated pizza market.

When the hostess returned she told us they close at 9:30pm, and the kitchen stops at 9:10pm. Well considering we were there at 9:05pm (with 8 witnesses) I would question their business ethics. If having a party of 8 who were bound to eat and drink more than $200 for the night isn't important to them, then they should just close their doors (which they might ultimately do anyways if they continue like this). I am beyond glad this happened to me specifically, since I have an outlet to warn others about the terrible hospitality we received at the Scarefone's Pizza Cocount Creek locations.

In my opinion, Scarfone's Pizza is not a place I would ever go back to. How terrible of them not to serve us. We were hungry, and in the mood for pizza, and the charity ordered a bunch of pizza throughout the night (or at least the attendees did). Restaurants need to learn how to accomodate their customers and not take them for granted. This is TERRIBLE management, and TERRIBLE selfishness by the hostess. And what a shame, because your pizza tasted promising.

Scarfone's don't bother reaching out to me, as almost every pizza place I have bad experiences at does, begging me to remove the post, and pleading with me to come back and try the pizza again, promising a better experience. Until you remove this manager and hostess from your location, I have no interest in returning. In my opinion it is time for us to take a stand against the places that take us for granted. If you think I am exaggerating, check the twitter stream from that night with the other 8 people tweeting in disgust as well.

In case anyone is concerned, the event took place September 4th, 2011. Now you can figure out who was working that evening Mr. Scarfone, and re-train your staff that they will not have jobs if they do not feed customers.

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    (954) 590-3666

  • 4443 Lyons Road Coconut Creek, FL 33073

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7 Responses to “Scarfone’s Pizza Coconut Creek, FL”

  • Stevette Hay wrote:
    18 Sep 2011 at 10:15 pm

    There is a mounting frustration building among American consumers.  Customer
    service is suffering and standing up for ourselves, as patrons, is immensely important.  In these less than lovely economic times, we are more selective about where we spend our money.   Receiving such a smack in the face by any
    business, especially a hospitality firm is disgusting. 

    I am fed up with inept service, indifferent employees, and ignorance!  Have people forgotten what customer service is? Close your purses, hide your wallets, and keep your credit cards tucked away…there are many other places to choose from. 
    I look forward to devouring the next slice with you…in a place where we are welcome!

    Your ever-hungry lil’ buddy,

    (Fork Notes)

  • Aaron Wormus wrote:
    19 Sep 2011 at 1:52 pm

    Sad that when times are tough, service is what lacks. It’s really not that difficult to train your staff, and to be aware of how your staff treats customers.

    Service is what brings people in, and any place that cuts costs on service is no friend of mine.

  • Dr. Rosen wrote:
    19 Sep 2011 at 2:12 pm

    I have eaten there and their pizza is horrible AND the staff is nasty. They deserve to be out of business!

  • Louie, Pizza Lover wrote:
    23 Sep 2011 at 3:54 pm

    I have eaten here a 2 times right after they opened bad experience. the second time we were one of 3 seated couples in the entire place, service was slow and I always worry about freshness when no other customers are there at dinnertime. My last experience was after a Sunday night at World of Beer, left and walked across the street to get a pizza to take home (drinking impairs my better judgement) and they did the same thing – sorry your too late were gonna close it was maybe 8:00 that was the last chance. when you have a compeitor like pasquale’s just down the street you really need to kick it up a notch and apprently they are not going to do that. I give them very little time left too bad.

  • John Isntmyname wrote:
    13 Oct 2011 at 12:03 pm

    You walked in several minutes prior to them closing the kitchen.  The staff was most likely in the final stages of cleaning and about to head home.  The last thing they want to see if 8 people walk in.  Go someplace else that doesn’t close 15 minutes prior to placing an order for 8 people.  It’s really not that difficult, jerk.  Save your complaining, and get some common decency for food service workers.  Be happy that they didn’t allow you to eat, because i would wager quite a lot of money that you would have received one, if not several bodily fluids along with your precious pizza.

  • Lisa wrote:
    18 Jan 2012 at 10:18 pm

    I have gone here before for lunch since I live less than a mile away, and I can honestly say it was one of the worst dining experiences I’ve ever had. The pizza wasn’t that good at all and we waited 25 minutes for it when the place was dead with only about 2 other tables there. I always order my pizza with garlic and broccoli on it and they said the could put garlic on it but if I wanted broccoli I would have to order the broccoli rabe and put it on myself. I wasn’t aware of what broccoli rabe was at the time and the waiter said it was the same thing as broccoli, and that rabe is just what they called it. I know places change the names of some things to sound fancier so I believed him and got it (it was expensive, too. like 5 bucks?)

    Anyway, so 25 minutes later the pizza comes out with no garlic on it but he did bring out the side of broccoli rabe. The pizza was burnt but a little on the cold side, which would explain why it took so long to get. Now, first I will say that for 5 dollars they should give you a lot more of this stuff, it was about enough to put on one pizza slice, if that. Second, it was most certainly not the same as regular broccoli. It was bitter and had more spinach than broccoli mixed with some other thing that I’m not sure what it was, but I did NOT like it whatsoever. I told him that I never got the garlic and that I wanted actual broccoli, and he said that what I got was broccoli. I then said I didn’t like it at all and he said “well other people do.” Okay, great, so other people like it, that doesn’t mean I have to. Sheesh. As for the garlic, he said he would go and get me the garlic right away. 10 minutes later and my husband already ate most of the pizza. I almost didn’t even want it anymore. It was ice cold (my husband actually likes cold pizza, meh) I asked if he could heat up the pizza and he said that he would, he came back with the pizza which was 10x more burnt than it was before. I asked where the garlic was, and he said he forgot to get it and that he was on it. Well, by the time he came back with the garlic I already finished eating what was left because he took too long and I didn’t want it to get cold, again. The check came and they charged me for garlic TWICE. I mentioned that I shouldn’t have been charged for the garlic at all since I didn’t even get to eat it, but they said all they could do is take off one of the garlic charges.

    I will never go back to Scarfones. I should’ve just went to Pasquale’s down the street.

  • Kimfern5747 wrote:
    28 Apr 2012 at 11:34 pm

    Had a horrible experience tonight at scarfones in Davie. Waitress was rude, when we told her the pizza didn’t have enough tomato, she said “looks like enough to me” and left. When I asked to speak to the manager, she said “that is how week it here”, no offer to fix it, etc.. And, I asked 3 people for butter for my daughter’s pasta…. We never got it… Terrible.. We would never go back.