Posted By: roberto on January 17th, 2009
Sitting home the other day I got hungry and was appointed the decision maker for our family meal. Thought it would be cool to try out a new place, and remembered passing by Via Italia on 118 Commack Road in Commack, NY, and wanting to try it. BIG MISTAKE! Via Italia Pizza is located in the Meat Farms Shopping Center. I ordered a regular pie, a Sicilian Pie, and a couple of pasta dishes. The first call I made to them was at 2:30 pm, it was during this first call that I placed my order, and was told it would be 20 minutes.
I arrived at Via Italia around 3:00 pm, and the both the pizza and pasta were still not finished. Using basic math skills I figured it was 30 minutes already and not the 20 they had originally said. A few minutes after waiting, the two pies were finished, and placed on the oven, but the rest of the food wasn’t done. Finally…at about 3:25, which is over an hour from when I placed the order, and over 40 minutes from when the food was promised, the rest of the order came out. The rude counter help offered no apologies for it taking as long as it did.
When I got home, we noticed that the sicilian pie wasn’t even cut fully, only cut into 8 slices! What a lazy group of employees Via Italia has. I had to cut the pizza myself. At least the Sicilian pie looked decent, the regular pie looked worse then Domino’s Pizza in my opinion. It was so sloppy looking, that we almost didn’t even eat it. Of course, since the pizza was waiting on top of the oven for about 25 minutes, it was cold and terrible. I mean TERRIBLE.
One of the pasta dishes was also wrong. Get this…I called up and told them that they made a mistake. The idiot who answered proceeded to tell me that they didn’t make any mistakes, and said in a nasty tone “what do you want us to do about it.” I said I can bring it back and the manager said they didn’t want us to bring it back, and said in even a more nastier sounding tone “so what do you want from us again.” I said, I would like what I ordered and they said that they didn’t care and they did not want us to bring back the food as well as the pie that they forgot to cut. Never in my life have I been treated in such an inconsiderate fashion from an uneducated pizza guy, who could barely put his sentences together. He even asked me, why don’t you just slice it yourself and leave us alone!
This experience left a bad taste in my mouth about Via Italia Pizza in Commack. The sicilian pizza was not that tasty and it was very thin. The regular wasn’t even edible.
Via Italia in Commack gets 0 out of 8 slices, and I would NEVER go back to this place after the way they disrespected me, and how rude they treated me. In my opinion it would be wise for everyone to stay away and order from anywhere else in the Commack area. This place could be the Worst Pizza in Long Island, with the worst management. Go to La Scala Pizza instead on Vanderbilt Parkway.